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COVID-19 Client Support

In an effort to support your overall financial well-being and that of your families during this time,

The JMMB Group stands committed to implementing measures designed to relieve some of the financial burdens that our clients may be experiencing as a result of the COVID-19 pandemic. 

Want to know how you can access our client support? Find out below. 

  Retail Banking Clients
 Will the rate of my loan be reduced during this time? 

Effective April 1st 2020 JMMB Bank (TT) will reduce its Commercial Prime Lending Rate by 150 basis points from its existing 9.25% to 7.75%.

This concession will reduce the interest cost for clients whose loan rates are tied to the Commercial Prime lending rate.

There will be no change in interest rate to Non-Prime loans (for example: Car Loans, Retail Mortgages, Land Loans and Personal Loans).

 Can I defer my loan payments?

Clients whose circumstances have been adversely impacted by the measures taken related to COVID -19 can apply for a deferral of interest and/or principal payments for 3 months effective immediately before your next payment is due.

 What is a deferral?

A deferral means that the accrued interest and principal payment is pushed forward extending the term of the loan for the amounts to be covered at a future date.

 How is a facility determined to be connected to prime or variable rates?

Variable Rate loans are loans that have an interest rate that will fluctuate over time in line with prevailing interest rates.

A Fixed Rate loan has the same interest rate for the entirety of the borrowing period.

Indexed loans are loans that are linked to a benchmark rate such as, MMRR or Prime.

The determination on whether loans are Prime is based on the type of loan, the Bank’s internal policy and from negotiation with the client at the time the facility is being discussed.

  Who is eligible for a loan deferral?

Clients must be in good standing with the Bank and accounts must be up to date.

Clients must also provide evidence showing hardship and impact on financial performance.

  What is the process for getting a deferral approved?

Clients are required to contact their Relationship Manager and or Branch Manager to apply for a deferral.  Will late fees apply?

Late fees will not be applied where deferrals have been approved, under any of the above loan categories.

  Business Banking Clients
 Will Commercial Clients be eligible for loan deferrals?

For Commercial Clients, deferrals, debt restructuring and overdraft facilities are available and will be considered on a case by case basis

  Business Banking Contacts

Telephone: 800-JMMB (5662)

Email:  BusinessBankingUnit@jmmb.com

Contact Account Executive directly.



  Express Finance 

  Are Express Finance client eligible for deferrals?

Clients can access a payment holiday of up to three months.  Conditions are applicable. 

  Is refinancing an option?

Clients can refinance existing facilities with up to a 3% rate reduction.

  Will the rate on my loan be reduced during this period? All new loans will enjoy a rate reduction of 3% and up to 3-month deferral of the first monthly payment.



All Clients

Clients wishing to access any of the aforementioned concessions at JMMB Bank or JMMB Express Finance may be asked to provide a request in writing, and other information requested to satisfy JMMB’s due diligence process. 

Senior Citizens and Differently-abled persons

At opening time persons will be identified and prioritized ahead of other clients, and will be identified during the course of the day and escorted to next available CSR


If you would like to have access to our concessions, please contact us at 8000- JMMB (5662) for assistance.  


Branch Hours 

Please be advised of our new business hours during this time:

All Branches
Mondays - Fridays: 9:00 a.m. – 2:00 p.m.

800-JMMB (5662)

Chaguanas branch – 42406          

Port-of-Spain branch – 42308

Tunapuna branch – 42331

South Park branch - 42410

Business Development Team – 42101

Express Finance
Mondays - Fridays: 9:00 a.m. – 2:00 p.m. 

Telephone: 224-4JEF (4533)                        

Email: expressfinance@jmmb.com



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